Thursday , October 15 2026

SXSW

SXSW V2V: Warning – You’re Losing Money by Not Being a Cultural Architect

“The secret to great service brands, like Starbucks, Nordstrom and Nespresso, is that they inspire the customer experience through their teams,” said SGEi president Shane Green. It’s mindset and behaviors. These create a reputation. In today’s social media-focused environment your reputation is your brand. How you do things is how people will see you in the marketplace.”

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SXSW V2V: How Neurobiology and Yoda Can Make You a Better Speaker

“On October 20, 2000, they pulled the plug,” explained motivational speaker John Bates. “We had lost $80 million and when you do that, they come in, usually with security guards, lock you out and you have nothing. I was so embarrassed, so crushed, I thought I was going to die,” he explained. But, Bates survived the bursting of the internet bubble and today, as founder/CEO of ExecutiveSpeakingSuccess.com, he teaches executives all over the world how to pitch to obtain funding and achieve other objectives. And, he's good with a light saber.

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Interview: Ray Wylie Hubbard on His New Album, Writing with Brooks & Dunn’s Ronnie Dunn, and Craft and Inspiration

'I'm not really a full-tilt blues guy or a full-tilt folk guy or a full-tilt country guy or a full-tilt rock guy, I've been influenced by all those forms of music and I enjoy 'em all. So it's a good place for a songwriter to be, where you just don't have to think about the future of the song. I just write.'

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